CUSTOMER SATISFACTION

If, at any time, you’re not satisfied with our service, feel free to email us at surui@solidscontrolworld.com .We promise to deal with any complaint as soon as possible and give you a satisfactory solution.

PRE-SALES SERVICES

We know that deciding what drilling equipment is best for your project is one of the most critical decisions your business will ever make. You need the confidence to make risk-free choices to ensure you bring your drilling project to a successful conclusion, on time, and on budget.

Before using our products, we offer a free consultation service to help you decide:

1、What equipment is best suited to your project, and
2、What equipment is the most cost-effective for your project.
Plus, we provide a high-quality competitive-price proposal for every client.

CURRENT PROJECT SERVICES

Once you’ve decided what equipment is perfect for your project, we provide a range of services to help you install, use, and maintain our equipment:

1、We provide detailed user assistance documentation for every piece of equipment to ensure they are used correctly, efficiently, and safely.

2、We can also provide customer-specific procedures to help you install and run our equipment if required.

3、We assign a personal customer liaison contact to help each client successfully receive, install, and use our equipment.

AFTER-SALES SERVICES

We also include these after-sales services to help maintain our equipment and support your project.

1、A 1-year guarantee on all our equipment and free service for first time commissioning and training.

2、A 24-hour free telephone technical support service. You can also contact our support team through our website (including 12 hours of free online consultation) or email us to receive online

technical support. We guarantee that we’ll call you back at once and help you solve any problem as soon as we receive your technical support request or defect report.

3、Spare parts and maintenance of all listed equipment are valid for 10 years.